Services

Agency service versus direct booking with the owner

Agency service versus direct booking with the owner

Why use the service of an agency, when big booking platforms like Airbnb, VRBO or Booking allow travelers to book directly with owners?

  1. Outsourcing: There are many property owners who want to outsource the rental business to a reliable agency, because they live far away and/or they don´t have time to manage their reservations and to attend their guests. 
  2. Language barriers: Many Spanish owners do not speak foreign languages and need the help of an agency to attract and attend guests from abroad. 
  3. Selection of guests: Some owners are choosy with respect to the guests rely on agencies focused on personalized an non-anonymous service to prevent bookings e.g. from young party people. You therefore find in our website properties which can only be booked on request and which are not advertised in the big booking platforms or on instant-booking modality. Especially the high end and luxury properties are usually "on request" to prevent bookings from undesired guests.
  4. Quality standards and control: Casa Andaluza has well defined inventory lists and controls regularly the quality of the properties and the performance of the cleaning staff, to make sure that the high standards are met and kept.
  5. Complaint management: language barriers or unprofessional customer service of private owners make it difficult to point out defects and make complaints, whilst the agency staff will take care that your concerns and demands are taken seriously and that solutions will be found quickly.
  6. Price advantage: Many believe that they can make a bargain when booking directly with the owner over Airbnb or Booking. However you should know that these mentioned booking portals charge 15% (+ VAT) as a commission, only for displaying the advertisement and facilitating the reservation tools. Casa Andaluza charges a similar commission to the owners, but offers a much wider range of services, such as reception and key delivery, customer attention, complaint management, coordination of service staff..... Besides, Casa Andaluza also advertises on these platforms to reach a wider public than through its own website. You can certainly make a bargain when booking directly with Casa Andaluza.