Frequently asked questions

Q: What is necessary to confirm the reservation?
A: You have to send us your information: name, surname, email, address, ID and make the payment of the booking deposit.

Q: Is instant booking possible on the Casa Andaluza website?
A: There are many properties which allow instant booking, with immediate receipt of the booking confirmation. However there are also properties which can be booked only on request, because the owners want to have control over their booking calendars.
You will be informed of the booking modality in the property description.

Q: Is the online booking calendar always up to date?
A: The booking calendar for properties with instant booking is always updated.
For the properties which are on request: even though the booking calendar updated on a day, some occupations are updated with a sight delay. For these, it is safer to send your enquiry and you will get an answer within 24 hs.

Q: When do I have to pay?
A: There are 2 installments: 20% within 2 days after the receipt of the confirmation, 80% 4 weeks before arrival. Alternatively you can pay 50% with your booking and 50% at arrival. For last-minute bookings, the full amount has to be paid at booking.

Q: Can I change the dates of my reservation?
A: Yes, as long as the house is available on the new dates and that no inopportune gaps are created in the reservation calendar. Small date changes are made free of charge, adjusting the price to the new dates. If the reservation is changed to completely different dates, we charge a service fee of € 50.

Q: Can I change my booking to another property?
A: As we have individual agreements for every property, it is not possible to switch from one property to another without financial implications. The change of property supposes a cancellation of the originally chosen property followed by a new booking of the other. However, as long as the change does not lead to a loss of income for the owner (of the original property), this might be possible. In any case, will charge a service of 50€.

Q: How is the property equipped?
A: Information about features of the property can be found in the property description. Besides that you'll always find a fully fitted kitchen with all kitchenware and utensils needed for a self catering property (cleaning products etc). Flat screen TV and wireless internet is also standard. Almost all our properties have WiFi vía optic fibre or satellite, with the possibility to stream your favorite subscription channels, or conect to the website of your country´s public TV channels. In many houses there is satellite TV with reception of ASTRA, which allows you to see several English language news or sports channels. There are only few properties which, due to poor satellite reception, do not have internet conection.

Q: How big are the beds?
A: The traditional Spanish bed sizes are: double bed 140 x 190 cm, single: 90 x 190 cm. However, during the last decade, owners have changed the rather small size in terms of central European standards to normal queen size (150 x 200 cm). Double beds have a 220 x 240 cm cover and usually 2 cushion rolls of 70 x 30 cm. In winter there are duvets with covers. Please let us know if you want to have 2 individual blankets or duvets for the double bed.

Q: Are linen and towels provided?
A: There is 1 set of linen and 2 hand towels + 2 bath towels for each guest. Additional sets can be ordered in advance or picked up on the spot (7€ p.p.) Please bring your own beach towels.

Q: ¿Is air condition standard in all properties?
A: You can see in the property description if there is air condition in the house or apartment. Thanks to the moderate climate of the Atlantic Coast of Andalucia, temperatures do not rise to extreme temperatures as in places like Seville, and fans are usually sufficient to cool down temperatures on hot days. 
We are also aware that air condition consumes a lot of electricity, which increases not only the rental price, but is also contributing to the climatic change (the power mix of the electricity provider Electra Conilense or Endesa has a big proportion of fossil fuels and nuclear power).

Q: Are the properties suitable also for the winter season? ¿How are they equipped?
A: Not all villas and apartments are suitable for the winter, because they have been built as summer houses and are missing good thermic insulation.
Few houses have central heating, but thanks to the moderate temperature this is not really necessary. A chimney or wood burning stove in combination with a radiator or gas heater is sufficient and more economical. We also persuading our owners to install efficient pellet stoves. There should be a hot air heater or radiant heater for the bathroom. In case the heating devices of the property are not sufficient, you can rent a mobile gas heater from Casa Andaluza.

Heavy woolen blankets for the beds are past. All properties we offer for winter rentals have duvets with covers.

Q: Are cleaning products in the property?
A: We advise owners and cleaning teams to leave detergents for washing machine, dishwasher and general cleaning products and utensils in the property. There should be also a kitchen roll and waste bags.

Q: Are there some basic products in the kitchen?
A: We advise owners and cleaning teams to leave oil, vinegar, salt, pepper and maybe also other non-perishable products.

Q: Are there beach chairs, umbrellas and beach towels in the property?
A: These items are not standard yet, but often they are provided by the owners or have been left by other tenants. We might also have some in our office to lend you. 

Q: On departure day, until what time can I stay in the property?
A: You have to leave the property by 11 am at the latest. However, if there is no new arrival on the same day, you can ask us about the possibility of late departure.

Q: Do I have to clean the house on departure day?
A: You have to leave the property in a clean and tidy state: ordered, all dishes cleaned, rubbish removed, sand free floors, linen and towels removed. Our cleaning staff or the owner will take care of the laundry and the proper cleaning.

Q: Where do I have to return the keys?
A: When you picked them up from the office, you have to return them there. When it's closed, put them in the mailbox next to the door. It is very important, otherwise we will run out of keys for the next arriving tenants. If you picked them up at the property, leave them on the table and close the door, or in the case of a key box, leave them there, put the numbers in disorder and close the protective cover.

Final cleaning & linen + towels are charged separately, allowing a more transparent and fair calculation of the price in relation of the length of your stay.

Q: Is weekly cleaning and change of linen and towels included in the price?
A: No, there is a unique charge for final cleaning, independent from the length of stay. You will dispose of 1 set of linen per bed and 2 sets of towels per person. Intermediate cleaning and additional sets of linen and towels have to be ordered at the prices mentioned in the property description. 

Q: Who helps me when I have a problem during my holiday?
A: If you have problems finding your property, or you discover defects, have lost your key, need a doctor... call the team at Casa Andaluza. When the office is closed, call our mobile service phone: 0034-660 451 839.

Q: What should I observe when bringing my dog?
A: For reasons of hygiene and respect for following customers, sofas, beds and the pool are taboo for dogs. Please bring your own dog blanket or bed. Dogs should not be locked in the house alone and should not disturb the neighborhood with barking. Please remove all dog muck from the garden. 

Q: Does the dog cost extra?
A: There is a additional cleaning fee of 30 Euro (or higher in some properties) and we ask for a security deposit of 250 Euro. 

Q: Can I take the dog to the beach?
A: During high season, dogs are not admitted on the beach, except for a walk at sunrise or sunset. However, on secluded beaches like Mangueta in Zahora, Cala Isabel there is no control. During low season, you can take your dog to most of the beaches.

Q: Can I take stray animals to the house?
A: No. In consideration to the following guests, we kindly ask not to feed stray animals at the house. In case, you can feed them in the street or leave food outside at the gate. Animals begging for food can be a nuisance for other guests.

Q: Where do I leave the rubbish?
A: Bring your rubbish to the containers in Conil or along the county roads. You should separate glass, paper and packaging (plastic, cans...) from the other waste. In Conil you find recycling containers on many places.
Only in Residencial Roche, waste is picked up at the property. There is a gap in the wall next to the entrance, with metal doors on both sides, where you place the closed bin bags.

Q: Can I throw toilet paper in the toilet?
Conil, Fuente del Gallo and Roche are connected to sewage systems, thus you can throw toilet paper in the toilet. In all the other areas, each house has a septic tank. To avoid blockages, please use always the bin. 
Never throw sanitary towels, sanitary pads or other things in the toilet. There is a imminent risk of blockage.

Q: What are the typical sources of noise?
A:  In Conil, the main source of noise are the scooters and motorbikes and the nightly emptying of the rubbish containers. In summer there is a lively night life in the old town, and young party people are often talking and loughing in the street when leaving the bars and clubs.
In the countryside, you might hear cocks and barking dogs at night time, lawn mowers and strimmers can be a brief source of noise during the day.
It is well known that the Spanish are talking loud, so you might hear your neighbors conversations.
All these described noises are normal local features and can not be interpreted as disturbance of peace.
In case of disturbance of peace caused by party noise or machines at nighttime, you can call the police or ask Casa Andaluza to do so.

Q: Do you have special rates for long-term-stays?
A: During the winter months we have special rates for long term rentals (1 month or more). These seasonal rentals have a different contract as the usual holiday bookings: monthly payment of the rent, 1 month rent as deposit, electricity costs paid separately. 

Q: I am not happy with my accommodation. What I can do?
A: If the house or apartment does not meet your expectations, but meets our description and does not have any defects that prevent its use as a vacation home, a change of accommodation or compensation cannot be claimed. However, we will do our best to find a satisfactory solution for all parties involved.

Q: I have detected defects in the house. What should I do?
A: If you detect defects in the property (there is no hot water, the TV does not work ...), if it is not completely tidy and clean, if there is excessive noise in the neighborhood and you cannot sleep or if the property or some of its characteristics do not correspond to the description of the property, notify the office immediately and we will seek a quick solution.

Note: We can only negotiate compensation if we have been notified immediately and if we have not been able to provide a solution within 24 hours.

Q: When is it possible to request a change of accommodation?
A: When the defect is so serious that it prevents its use as a holiday home: construction noise in the nearby neighborhood for the entire time of the stay or a large part; there is no water or electricity and the fault cannot be remedied within an acceptable period; pipe breakage and similar assumptions.